Welcome to Cleaning Corp. These Terms and Conditions (“Terms”) govern your use of our NDIS cleaning services and our website. By engaging our services or using our website, you agree to be bound by these Terms.
Cleaning Corp is a registered NDIS provider delivering professional cleaning services to NDIS participants across Sydney and surrounding areas. We are committed to providing high-quality, respectful, and person-centered services that support your independence and well-being.
If you do not agree with any part of these Terms, please do not use our services or website.
Definitions
“We,” “us,” “our,” “Cleaning Corp” refers to Cleaning Corp, a registered NDIS service provider.
“You,” “your,” “client,” “participant” refers to the NDIS participant or their authorized representative who engages our services.
“Services” refers to all NDIS cleaning and household assistance services provided by Cleaning Corp.
“NDIS” refers to the National Disability Insurance Scheme.
“NDIS Plan” refers to the participant’s approved NDIS support plan.
“Service Agreement” refers to the individual agreement between Cleaning Corp and the participant outlining specific service details.
Service Provision
Eligibility
Our services are available to NDIS participants who have cleaning and household support included in their NDIS plan under Core Supports or Capacity Building categories.
Service Agreement
Upon accepting our services, you will be provided with a Service Agreement that outlines:
- Specific services to be provided
- Service frequency and scheduling
- Pricing and payment terms
- Rights and responsibilities
- Complaint and feedback procedures
- Service modification and cancellation processes
Service Delivery
We will deliver services as outlined in your Service Agreement and in accordance with your NDIS plan. Services will be provided by trained, police-checked staff who meet NDIS worker screening requirements.
Service Standards
We are committed to delivering services that:
- Meet NDIS Quality and Safeguards Commission standards
- Respect your dignity, privacy, and independence
- Are safe, effective, and person-centered
- Support your NDIS goals and objectives
- Comply with all relevant legislation and regulations
Scheduling and Access
Services will be scheduled at mutually agreed-upon times. We will make every reasonable effort to accommodate your preferred times and maintain consistency with staff assignments.
You or your authorized representative must provide access to your property at scheduled service times. This includes providing keys, access codes, or being present to grant entry as agreed.
Safe Working Environment
You agree to provide a reasonably safe working environment for our staff. This includes:
- Ensuring pathways are clear and accessible
- Disclosing any potential hazards (aggressive pets, structural issues, etc.)
- Providing access to water, electricity, and other necessary utilities
- Informing us of any health or safety concerns
Pets
If you have pets, please inform us in advance. Pets should be secured or supervised during service delivery to ensure the safety of both our staff and your animals.
Pricing and Payment
Service Rates
Our services are priced in accordance with NDIS pricing guidelines and your specific NDIS plan. Current rates will be provided to you before service commencement and outlined in your Service Agreement.
NDIS Funding
We accept payment through:
- NDIS plan-managed funding
- NDIS self-managed funding
- NDIS NDIA-managed funding
Invoicing
Invoices will be issued following service delivery and will include:
- Date and time of service
- Services provided
- Duration of service
- Rate charged
- Total amount due
Payment Terms
Payment is due within 14 days of the invoice date unless alternative arrangements have been agreed upon in writing. For plan-managed participants, invoices will be sent directly to your plan manager.
Late Payment
Late payments may result in suspension of services until payment is received. We will provide reasonable notice before suspending services due to non-payment.
Price Changes
We reserve the right to adjust our pricing in line with NDIS price guide updates or changes to service delivery costs. You will be notified of any price changes at least 14 days in advance.
Cancellations and Rescheduling
If you need to cancel or reschedule an appointment, please provide at least 48 hours’ notice. Cancellations made with less than 48 hours’ notice may be charged at 100% of the scheduled service fee in accordance with NDIS guidelines.
We understand that emergencies happen. Emergency cancellations due to hospitalization, urgent medical appointments, or other genuine emergencies will be handled with flexibility and compassion.
Cancellation by Cleaning Corp
We reserve the right to cancel or reschedule appointments in cases of:
- Staff illness or emergency
- Extreme weather conditions
- Safety concerns
- Unsafe working conditions
We will provide as much notice as possible and work with you to reschedule at the earliest convenient time.
No Access
If our staff arrives for a scheduled appointment and cannot gain access to your property (and you have not notified us of a cancellation), this may be charged as a cancelled appointment.
Service Modifications and Termination
Either party may request changes to the Service Agreement. Changes must be agreed upon in writing and may be subject to NDIS plan review and approval.
You may terminate services at any time by providing 1days’ys written notice. Outstanding invoices must be paid upon termination.
Termination by Cleaning Corp
We may terminate services immediately if:
- Payment obligations are not met
- You engage in abusive, threatening, or violent behavior toward our staff
- Unsafe working conditions exist and cannot be resolved
- You breach these Terms and Conditions
In other circumstances, we will provide days’ays written before terminating services.
If your NDIS plan changes and no longer includes funding for cleaning services, services will be suspended or terminated as appropriate.
Client Responsibilities
You agree to provide accurate and complete information about your NDIS plan, support needs, health conditions, and any other information relevant to service delivery.
You are responsible for ensuring you have adequate NDIS funding for requested services and for managing your plan budget appropriately.
You agree to communicate openly with us about your needs, preferences, concerns, and any changes to your circumstances that may affect service delivery.
You are responsible for securing valuables, personal items, and important documents before service delivery. While our staff are trustworthy and police-checked, we recommend securing valuable items as a precautionary measure.
Damage Disclosure
Please inform us of any pre-existing damage to property, appliances, or fixtures to avoid any misunderstandings.
Our Responsibilities and Limitations
We will provide professional, respectful, and competent cleaning services as outlined in your Service Agreement.
All staff will hold current police checks, NDIS worker screening clearances, and receive ongoing training in disability awareness and professional cleaning practices.
We maintain comprehensive public liability insurance workers’kers compensation insurance.
Service Limitations
Our staff are not authorized to:
- Administer medication
- Provide personal care services
- Provide clinical or nursing care
- Make decisions on your behalf
- Handle or manage your finances
- Move heavy furniture without prior arrangement
- Work at heights without appropriate equipment
- Clean areas that are unsafe or present health hazards
Hazardous Materials
We will not clean or handle hazardous materials, including asbestos, biological waste, or other dangerous substances, without specialized arrangements.
Cleaning Corp maintains public liability insurance and will take responsibility for damage or loss caused by our negligence or the negligence of our staff during service delivery.
Exclusions
We are not liable for:
- Pre-existing damage to property or items
- Damage to items that are inherently fragile or defective
- Damage caused by your failure to disclose hazards or risks
- Loss or damage to unsecured valuables
- Consequential or indirect losses
- Damage caused by factors outside our reasonable control
Any damage or issues must be reported to us within 24 hours of service delivery to allow us to investigate and respond appropriately.
Our total liability for any claim is limited to the amount paid for the specific service during which the damage or loss occurred, except where liability cannot be excluded by law.
Privacy and Confidentiality
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We collect personal information necessary for service delivery, NDIS compliance, and business operations. This includes your name, contact details, NDIS plan information, support needs, and health information relevant to service delivery.
Information Use
We use your information to:
- Provide and manage your services
- Process invoices and payments
- Comply with NDIS reporting requirements
- Improve our services
- Communicate with you about your services
Information Sharing
We may share your information with:
- NDIS Commission (for compliance and reporting)
- Your plan manager or support coordinator (with your consent)
- Third party,s as required by law
- Service providers who assist our business operations (under strict confidentiality)
We will not sell, rent, or trade your personal information.
Information Security
We implement appropriate security measures to protect your information from unauthorized access, disclosure, or misuse.
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of information (subject to legal obligations)
- Withdraw consent for information usComplainnt about privacy breaches
For more information, please refer to our Privacy Policy.
Complaints and Feedback
We value your feedback and encourage you to share your experiences, suggestions, and concerns with us.
If you are dissatisfied with our services, please:
- Contact us immediately by phone or email
- Provide details of your concern
- We will acknowledge your complaint within 2 business days
- We will investigate and respond within 10 business days
- If not satisfied with our response, you may escalate to the NDIS Commission
External Complaints
You have the right to lodge complaints with:
- NDIS Quality and Safeguards Commission
- Your local advocacy service
- The Disability Discrimination Commissioner
We will not retaliate or discriminate against you for making a complaint.
Quality and Safety
All our staff and services comply with the NDIS Code of Conduct, which requires us to:
- Act with respect for individual rights
- Provide support safely and competently
- Act with integrity, honesty, and transparency
- Promptly take steps to raise and act on concerns about matters that may impact quality and safety
- Take all reasonable steps to prevent and respond to abuse, neglect, violence, and exploitation
- Support each person’s independence and autonomy
We have comprehensive incident management procedures. Any incidents, injuries, or safety concerns will be documented, reported, and addressed in accordance with NDIS requirements.
We are committed to continuously improving our services through regular reviews, staff training, participant feedback, and quality audits.
Intellectual Property
All content on our website,i ncluding text, graphics, logos, images, and software, is the property of Cleaning Corp and is protected by Australian intellectual property laws. You may not reproduce, distribute, or use our content without written permission.
Website Use
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
Website Accuracy
While we strive to ensure information on our website is accurate and up-to-date, we do not guarantee completeness or accuracy. Information is subject to change without notice.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of third-party sites.
Website Availability
We do not guarantee uninterrupted access to our website and are not liable for any downtime, technical issues, or losses resulting from website unavailability.
Force Majeure
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, industrial action, government restrictions, or other force majeure events.
Dispute Resolution
In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiation.
If negotiation fails, both parties agree to attempt mediation before pursuing legal action.
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
General Provisions
These Terms, together with your Service Agreement and our Privacy Policy, constitute the entire agreement between you and Cleaning Corp.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to another registered NDIS provider with appropriate notice.
We reserve the right to update these Terms at any time. Changes will be posted on our website with the updated effective date. Continued use of our services after changes constitutes acceptance of the updated Terms.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Email: info@cleaning-corp.com.au
Address: Sydney, NSW
Business Hours:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed
Acknowledgment
By engaging our services, you acknowledge that:
- You have read and understood these Terms and Conditions
- You agree to be bound by these Terms
- You have had the opportunity to seek independent advice about these Terms
- You understand your rights and responsibilities as outlined in these Terms