At Cleaning Corp, we understand that choosing the right NDIS cleaning provider is an important decision. We’ve compiled answers to the most common questions we receive from NDIS participants and their families across Sydney. If you don’t find the answer you’re looking for, please don’t hesitate to contact our friendly team directly. What are
NDIS cleaning services?
NDIS cleaning services are professional household cleaning supports funded through your National Disability Insurance Scheme (NDIS) plan. These services are designed to help NDIS participants maintain a clean, safe, and hygienic home environment, supporting your independence and wellbeing. As a registered NDIS provider, Cleaning Corp delivers cleaning services that align with your plan goals and help you live comfortably in your own home.
Am I eligible for NDIS cleaning services?
You may be eligible for NDIS cleaning services if you are an NDIS participant with an approved plan that includes funding for household tasks or assistance with daily living activities. Cleaning services are typically covered under Core Supports (Assistance with Daily Life) in your NDIS plan. If you’re unsure whether your plan includes cleaning services, we can help you review your plan documents or speak with your support coordinator or LAC (Local Area Coordinator) to confirm your eligibility.
How do I know if my NDIS plan covers cleaning services?
Cleaning services are generally found under the Core Supports category of your NDIS plan, specifically under “Assistance with Daily Life” or “Household Tasks.” You can check your NDIS plan document, myGov portal, or contact your support coordinator, plan manager, or the NDIA directly to confirm your funding allocation. Our knowledgeable team at Cleaning Corp can also help you understand how your plan works and whether cleaning services are included.
What’s the difference between self-managed, plan-managed, and NDIA-managed participants?
- Self-managed: You manage your own NDIS funds and pay service providers directly. You have maximum flexibility and control over your supports.
- Plan-managed: A registered plan manager handles your NDIS payments on your behalf. You choose your providers, and the plan manager processes invoices and payments.
- NDIA-managed: The National Disability Insurance Agency (NDIA) manages your funds and pays providers directly. You can only use registered NDIS providers.
Cleaning Corp works with participants under all three management types. We make the process easy regardless of how your plan is managed.
How do I book your NDIS cleaning services?
Booking our services is simple. You can contact us by phone, email, or through the contact form on our website. During your initial conversation, we’ll discuss your specific needs, preferences, and NDIS plan details. We’ll then arrange a suitable time for your first cleaning service and create a customized cleaning schedule that works for you.
How quickly can you start providing services?
We understand that many participants need cleaning support as soon as possible. Depending on current availability in your area, we can often arrange your first cleaning service within a few days to a week of your initial contact. For urgent situations, we’ll do our best to accommodate your needs even sooner.
How often can I have cleaning services?
The frequency of your cleaning services depends on your individual needs and your NDIS plan funding. We offer flexible scheduling options, including:
- Weekly cleaning services
- Fortnightly (every two weeks) cleaning
- Monthly cleaning visits
- One-off deep cleaning sessions
- Custom schedules tailored to your specific requirements
We’ll work with you to determine the frequency that best supports your independence goals while staying within your plan budget.
What if I need to reschedule or cancel an appointment?
We understand that life is unpredictable, and sometimes you may need to change your scheduled cleaning appointment. We request at least 24 hours’ notice for cancellations or rescheduling whenever possible. This allows us to adjust our team’s schedule accordingly. Call or email our office, and we’ll work with you to find a new time that suits you. For last-minute emergencies, please contact us as soon as you can, and we’ll do our best to accommodate your situation.
Can I request the same cleaner each time?
Absolutely! We know how important consistency and familiarity are, especially for NDIS participants. Whenever possible, we assign the same cleaning professional to your home for each visit. This helps build trust, ensures your cleaner understands your preferences and routines, and provides you with the comfort of seeing a familiar face. If your regular cleaner is unavailable due to illness or leave, we’ll inform you in advance and introduce you to the replacement team member.
What does your cleaning service include?
Our cleaning services are fully customizable to meet your individual needs. Standard services typically include:
- Dusting all surfaces, furniture, and fixtures
- Vacuuming carpets and rugs
- Mopping hard floors
- Cleaning mirrors and glass surfaces
- Wiping down benches and countertops
- Emptying bins and replacing liners
- General tidying
Kitchen Cleaning:
- Sanitizing countertops and benches
- Cleaning appliances (exterior)
- Cleaning stovetops, ovens, and rangehoods
- Washing and drying dishes
- Cleaning sinks and taps
- Mopping floors
Bathroom Cleaning:
- Scrubbing and disinfecting toilets, sinks, and bathtubs
- Cleaning shower screens and tiles
- Removing soap scum and limescale
- Sanitizing fixtures
- Mopping and disinfecting floors
Additional Services:
- Laundry washing, drying, and folding
- Changing bed linens
- Decluttering and organizing
- Window cleaning
- Deep cleaning services
We create a personalized cleaning plan based on your priorities and needs.
Do you provide cleaning supplies and equipment?
Yes! Cleaning Corp provides all necessary cleaning supplies, products, and equipment as part of our service. Our team arrives fully equipped with professional-grade cleaning materials, vacuums, mops, and other tools needed to clean your home thoroughly. You don’t need to worry about purchasing or maintaining any cleaning supplies.
What cleaning products do you use?
We use high-quality, professional cleaning products that are effective and safe. Our standard products are suitable for most homes and meet Australian safety standards. If you have specific preferences, allergies, chemical sensitivities, or health conditions that require particular products, we’re happy to accommodate. We can use:
- Eco-friendly and environmentally sustainable products
- Fragrance-free cleaning solutions
- Hypoallergenic products
- Natural or organic cleaning agents
- Specific brands you prefer
Simply let us know your requirements, and we’ll adjust our product selection accordingly.
Can you accommodate special requests or specific cleaning needs?
Absolutely! Every NDIS participant has unique needs, and we pride ourselves on our flexibility and person-centered approach. Whether you need us to focus on specific areas of your home, follow particular routines, use certain cleaning methods, or accommodate sensory sensitivities, we’ll work with you to create a cleaning plan that matches your requirements perfectly. Just communicate your preferences during the booking process or at any time during our service.
Do you offer specialized cleaning for health conditions?
Yes, we understand that certain disabilities and health conditions require specific cleaning approaches. We provide specialized cleaning services for participants with:
- Chemical sensitivities and allergies
- Respiratory conditions requiring dust-free environments
- Immune system concerns require enhanced sanitization
- Mobility limitations require specific cleaning priorities
- Sensory sensitivities
- Conditions requiring allergen reduction
Our team receives training in these specialized approaches and will work closely with you or your healthcare team to ensure our cleaning methods support your health needs.
Are your staff trained and police-checked?
Yes, absolutely. The safety and security of our participants is our highest priority. All Cleaning Corp staff members undergo:
- Comprehensive police checks and background screenings
- Working with vulnerable people checks
- Reference verification from previous employers
- Thorough training in professional cleaning techniques
- Disability awareness and person-centered care training
- Ongoing professional development
You can have complete confidence that every team member entering your home is trustworthy, qualified, and committed to providing respectful, dignified service.
Are your cleaners insured?
Yes, Cleaning Corp maintains comprehensive insurance coverage, including:
- Full public liability insurance
- Workers compensation insurance
- Professional indemnity coverage
This provides complete peace of mind for you and your family, protecting you against any unlikely accidents or incidents that might occur during our service.
Do I need to be home during the cleaning?
This is entirely up to you and your comfort level. Many of our participants prefer to be home during cleaning sessions, while others provide us with a key or access code and go about their day. We’re flexible and will work with whatever arrangement makes you feel most comfortable and secure. If you choose to provide access when you’re not home, rest assured that all our staff are police-checked, trustworthy, and respectful of your property and privacy.
What if I’m not satisfied with the cleaning?
Your satisfaction is extremely important to us. If you’re not completely happy with any aspect of our cleaning service, please let us know immediately. We have a quality guarantee and will return to address any concerns at no additional charge. We also welcome ongoing feedback so we can continuously improve our service and ensure we’re meeting your expectations every single time.
How much do NDIS cleaning services cost?
Our pricing aligns with NDIS pricing guidelines and varies depending on the type of services you require, the frequency of cleaning, and the size of your home. We provide transparent, upfront quotes with no hidden fees. During your initial consultation, we’ll discuss your needs and provide a detailed quote that shows exactly what you’ll be charged. Our rates are competitive and designed to provide excellent value while staying within your NDIS plan budget.
How is payment handled?
Payment is processed according to your NDIS plan management type:
- Self-managed participants: You pay us directly and submit the invoice to the NDIA for reimbursement, or manage payment through your plan funds.
- Plan-managed participants: We invoice your plan manager directly, and they process payment from your NDIS funds. You don’t need to handle the payment yourself.
- NDIA-managed participants: We invoice the NDIA directly through their systems, and payment is processed from your NDIS plan.
We make the payment process as simple and stress-free as possible, regardless of how your plan is managed.
Do you require a contract or commitment?
We offer flexible arrangements to suit your needs. While we do have service agreements that outline our responsibilities and yours, we don’t lock you into lengthy contracts. You can adjust your service frequency, pause services temporarily, or discontinue if your circumstances change. Our goal is to support you, not create additional stress or restrictions.
What payment methods do you accept?
For self-managed participants, we accept:
- Bank transfer/direct deposit
- Credit and debit cards
- NDIS payment portal
For plan-managed and NDIA-managed participants, we invoice your plan manager or the NDIA directly through approved channels.
What areas of Sydney do you service?
Cleaning Corp proudly serves NDIS participants throughout Sydney and surrounding areas, including but not limited to:
- Inner Sydney and CBD
- Eastern Suburbs (Bondi, Randwick, Maroubra)
- Western Sydney (Parramatta, Blacktown, Penrith)
- Northern Suburbs (Chatswood, Hornsby, Ryde)
- Southern Sydney (Bankstown, Liverpool, Campbelltown)
- Northern Beaches (Manly, Dee Why, Mona Vale)
- Southwest Sydney (Fairfield, Canterbury)
If you’re unsure whether we service your specific location, please contact us. We’re continually expanding our service areas to support more NDIS participants across Greater Sydney.
Do you provide services in regional areas?
Currently, our primary service area is Sydney and the surrounding suburbs. However, we’re always looking to expand our reach to support more NDIS participants. If you’re located in a regional area, please contact us to discuss your needs. We may be able to arrange services or recommend trusted providers in your area.
How do you ensure my privacy and dignity?
Respect, privacy, and dignity are fundamental values at Cleaning Corp. We ensure your privacy by:
- Training all staff in person-centered, respectful approaches
- Following strict confidentiality protocols
- Respecting your personal space and belongings
- Asking permission before moving or touching personal items
- Maintaining professional boundaries at all times
Never discussing your personal information with anyone outside our organization (except where required for service delivery or legal compliance)
Your home is your sanctuary, and we treat it with the utmost respect
What information do you collect, and how is it protected?
We collect only the information necessary to provide you with excellent cleaning services, including your contact details, address, NDIS plan information, and specific cleaning preferences or requirements. All personal information is:
- Stored securely in compliance with Australian privacy laws
- Accessed only by authorized staff who need it for service delivery
- Never shared with third parties without your consent (except as required by law)
- Protected by robust data security measures
- We take your privacy seriously and comply with all NDIS Privacy and Information Sharing requirements.
Can family members or support coordinators arrange services on my behalf?
Yes, absolutely. We regularly work with family members, support coordinators, guardians, and advocates who help arrange services for NDIS participants. We’ll communicate with your nominated representative while ensuring the participant remains at the center of all decisions. We’re happy to attend planning meetings, provide quotes, and coordinate with your support team to ensure seamless service delivery.
Can family members use the cleaning service too?
Our services are specifically for the NDIS participant as outlined in their plan. However, when we clean shared living spaces, the entire household benefits from a cleaner, healthier home environment. If other family members require separate cleaning services, this would need to be arranged and funded privately, as NDIS funding is designated specifically for the participant’s support needs.
How do you involve participants in decision-making?
We believe strongly in participant choice and control. We involve you in every aspect of your cleaning service by:
- Consulting with you about your preferences and priorities
- Creating cleaning plans that reflect your goals and routines
- Seeking your feedback regularly
- Respecting your choices about how services are delivered
- Adjusting our approach based on your input
- Empowering you to make decisions about your own supports
- Your voice matters, and we ensure you’re always heard and respected.
What COVID-19 safety measures do you have in place?
The health and safety of our participants and staff remains a priority. Our COVID-19 safety measures include:
- Regular health screening of all staff members
- Provision of PPE (masks, gloves) when required
- Enhanced sanitization of high-touch surfaces
- Strict hygiene protocols before, during, and after cleaning
- Flexible rescheduling if staff or participants are unwell
- Compliance with current NSW Health guidelines
We continuously monitor health advice and adjust our practices to keep everyone safe.
What happens if I or your cleaner becomes unwell?
If you’re feeling unwell or have been exposed to COVID-19 or other infectious illnesses, please contact us immediately so we can reschedule your cleaning appointment. Similarly, if one of our team members is unwell, we will not send them to your home. We’ll either arrange a replacement cleaner or reschedule your service. Your health and safety always come first, and there are no penalties for health-related cancellations.
What happens during the first cleaning visit?
Your first cleaning visit is an opportunity for us to get to know you, understand your home, and establish your preferences. Well:
- Arrive at your scheduled time and introduce ourselves
- Walk through your home with you (if you’re comfortable) to understand your priorities
- Clarify any specific requirements or areas needing special attention
- Begin your customized cleaning service
- Check in with you before we leave to ensure you’re satisfied
- Schedule your next appointment
- The first visit helps us establish a strong foundation for ongoing, consistent service.
How can I provide feedback about your service?
We value your feedback and use it to continuously improve our services. You can provide feedback by:
- Speaking directly with your cleaner during or after service
- Calling or emailing our office
- Using the feedback form on our website
- Speaking with your support coordinator, who can relay information to us
- We welcome both positive feedback and constructive suggestions. Your input helps us serve you better.
Still have questions?
If your question wasn’t answered here, we’d love to hear from you. Contact Cleaning Corp today by phone or email, or complete our online contact form. Our friendly team is ready to answer any questions and help you access the NDIS cleaning services you need to live independently and comfortably in your own home.
Ready to get started with professional, compassionate NDIS cleaning services?
Contact Cleaning Corp today for your free consultation and quote. Let us help you maintain a clean, safe, and comfortable home that supports your independence and well-being.